Our Response To Novel Coronavirus (COVID-19)

22 May 2020

Hastings Deering Response to novel Coronavirus (COVID-19) – Update 6

As we continue to work together through the Coronavirus roadmap to recovery, I would like to thank our valued customers for partnering with Hastings Deering and choosing us as your preferred equipment and solutions provider. We are open for business as usual, our Business Centres are fully operational and we are committed to safely keeping your operations moving and minimising disruption.

I would also like to thank every one of our valued employees who have continued to keep our business and services running. Our entire workforce has quickly adapted to Coronavirus guidelines and we are operating with little impact across our machine, parts and service delivery.

Over the past few months, Hastings Deering has implemented a number of initiatives to ensure we continue to provide our valued customers with the best coverage and support during these times. These include:

  • Split shifts across 24/7 operations to ensure customer demands are met.
  • New shift arrangements into warehouse and service operations, together with our strict cleaning regime. The cleaning regime provides total employee segregation between shifts to protect our employees and the continuity of business operations for customers.
  • Redeployment of internal resources into warehouse functions to support with new shift rosters.
  • Relocated corporate teams and parts interpreters to home office with minimal disruption to service.
  • Increased our local parts delivery capability and non-contact services.
  • Where flights have been cancelled impacting air freight, we have quickly converted to road transport to minimise any impacts to parts deliveries.

As industry and community restrictions gradually ease over the foreseeable period ahead, we have started the adoption of our business to a permanent COVID-19 Safe workplace. This is focused on safeguarding the health and safety of our people, our customers and business partners while keeping your operations moving and minimising disruption. Our commitment to health, hygiene and physical distancing protocols will remain our ongoing priority.

You may contact us via 131 228 or visit hastingsdeering.com.au or come into our Business Centres, where we ask you to please follow social distancing requirements. Please continue to use parts.cat.com for parts ordering and non-contact delivery.

For general questions about COVID-19, please refer to our Questions and Answers by clicking on the button below.

Thank you again for choosing Hastings Deering,

Coronavirus Questions and Answers >

Dean Mehmet
Managing Director and Chief Executive Officer
Hastings Deering Group

  • Hastings Deering Response to novel Coronavirus (COVID-19) - Update 1

    Hastings Deering  is monitoring the impacts and concerns associated with the novel Coronavirus (COVID-19) very closely. In line with our core values, we are taking every precaution to prevent the spread of COVID-19 to protect our employees, customers, business partners and communities.

    We are committed first and foremost to the safety of our employees, contractors and business partners.  We will continue to review the impact of COVID-19 and we will engage regularly with key stakeholders on any potential impacts, where and when they are known, in an effort to minimise disruption.

    We are closely monitoring advice and statements from the Australian Government, the Centres for Disease Control and Prevention and the World Health Organisation and following guidelines from these authorities and Federal health departments, as required.

    At this point in time, we are not aware of any significant impacts to supply, but we will continue to monitor the situation and we will provide regular updates.

    If you have any specific enquiries,please refer to our Questions and Answers by clicking on the button below or contact us at enquiries@hastingsdeering.com.au

    Coronavirus Questions and Answers >

    For further information on COVID-19 please refer to:

    Australian Government Department of Health:
    https://www.health.gov.au/health-topics/novel-coronavirus-2019-ncov

    Dean Mehmet
    Managing Director & CEO
    Hastings Deering Group

  • Hastings Deering Response to novel Coronavirus (COVID-19) - Update 2

    We recognise that the COVID-19 situation continues to evolve rapidly and that responding to the pandemic requires us to adjust our operations, while minimising disruption. Hastings Deering remains committed first and foremost to the health and safety of our employees, their families and our customers and business partners.

    We will continue to provide you with regular updates and communication on how we are managing and adjusting our operations and support for your business. Our approach will need to continue to adjust based on the specific government health initiatives. Currently, I am pleased to confirm that:

    • Our Business Centres continue to be fully operational with increased hygiene and social distancing in place for our employees, visiting customers and suppliers.
    • Our field service technicians continue to operate as normal, with a risk review conducted on any Fly In Fly Out (FIFO) operations.
    • New machines will continue to be delivered as per normal with minimal disruption at this point in time.
    • Our supply chain remains robust and we are monitoring this daily. We acknowledge that emerging challenges with border closures and airline changes may occur. Despite the Queensland and Northern Territory borders closing soon; freight and logistics providers remain exempt from this and are continuing as normal. We have confidence in our inventory, domestic and international capability to supply your needs. We are monitoring domestic freight and successfully moving freight to alternate modes, where needed, to minimise any potential impact.

    These are dynamic and rapidly changing times. We are here to support you and your business and ask that you continue normal purchase patterns.

    You may come into our Business Centres or contact us via 131 228 or visit hastingsdeering.com.au. We would also encourage you to register with our parts store at parts.cat.com.

    If you have any general questions relating to the COVID-19 situation, please refer to our Questions and Answers by clicking on the button below.

    CORONAVIRUS QUESTIONS AND ANSWERS >

    Dean Mehmet
    Managing Director & CEO
    Hastings Deering Group

  • Hastings Deering Response to novel Coronavirus (COVID-19) - Update 3

    We find ourselves in unprecedented and extraordinary times. Hastings Deering remains committed first and foremost to the health and safety of our employees, their families, our customers and business partners. We recognise that the COVID-19 situation continues to evolve rapidly and that responding to the pandemic requires us to adjust our operations, while minimising disruption.

    I want to assure you that all of us at Hastings Deering are committed to supporting your business. Our aim is to continue to provide you with the world class service and support that you are accustomed to, whilst managing our approach and delivery a little differently.

    Currently, I am pleased to confirm that:

    • Hastings Deering is operating as an Essential Service provider supporting critical national industries, infrastructure and essential services. We have implemented strict National COVID-19 health and safety protocols in partnership with our State Governments to keep our workforce, families and communities safe and healthy and our sites operating
    • Hastings Deering is managing these national protocols across our business through our dedicated Covid-19 Response Team.
    • Our Business Centres continue to be fully operational with increased hygiene and social distancing in place for our employees, visiting customers and suppliers.
    • Our field service technicians continue to operate, complying with the new National COVID-19 protocols issued by the Minerals Council Australia.
    • New machines will continue to be delivered as per normal with minimal disruption at this point in time.
    • Our supply chain remains robust and we are monitoring this daily. We have confidence in our inventory, domestic and international capability to supply your needs. We are monitoring domestic freight and successfully moving freight to alternate modes, where needed, to minimise any potential impact.

    We are here to support you and your business and ask that you continue normal purchase patterns.

    You may contact us via 131 228 or visit hastingsdeering.com.au or come into our Business Centres, where we ask you to please follow social distancing requirements. We would also encourage you to register with our parts store at: parts.cat.com

    If you have any general questions relating to the COVID-19 situation, please refer to our Questions and Answers by clicking on the button below

    Coronavirus Questions and Answers >

    Dean Mehmet
    Managing Director & CEO
    Hastings Deering Group

  • Hastings Deering Response to novel Coronavirus (COVID-19) – Update 4

    As we move towards the Easter holiday period, I would like to personally wish you and your family a safe and happy break. Thank you for partnering with us and choosing Hastings Deering as your preferred equipment and solutions provider.

    As an Essential Service provider supporting your business, we are committed to safely keeping your operations moving and minimising disruption. Currently, I am pleased to confirm that:

    • Our Business Centres continue to be fully operational with increased hygiene and social distancing in place for our employees, visiting customers and suppliers. Business Centres will have changed opening hours across the Easter break, between Friday the 10th of April and Monday the 13th of April. Read here for individual opening hours.
    • Our field service technicians continue to operate, complying with the new National COVID-19 protocols issued by the Minerals Council of Australia. Essential Traveller letters for all relevant employees have been issued and information sessions have been undertaken – this includes our Fly in Fly Out (FIFO) and Drive in Drive Out (DIDO) teams and allows travel across borders to support essential services.
    • New machines will continue to be delivered as per normal with minimal disruption at this point in time.
    • Our supply chain remains robust and we are monitoring this daily. We have confidence in our inventory, domestic and international capability to supply your needs. We are monitoring domestic freight and successfully moving freight to alternate modes, where needed, to minimise any potential impact. We ask that you please continue normal purchase patterns.
    • We are continuing to provide business critical training for our customers.
    • Our SOS Laboratory remains open to provide oil sampling services to your business.

    You may contact us via 131 228 or visit hastingsdeering.com.au or come into our Business Centres, where we ask you to please follow social distancing requirements. We would also encourage you to register with our parts store at: parts.cat.com

    For general questions about COVID-19, please refer to our Questions and Answers by clicking on the button below.

    Thank you again for choosing Hastings Deering,

    Coronavirus Questions and Answers >

    Dean Mehmet
    Managing Director & CEO
    Hastings Deering Group

     

  • Hastings Deering Response to novel Coronavirus (COVID-19) – Update 5

    Hastings Deering Response to novel Coronavirus (COVID-19) – Update 5

    As an Essential Service provider supporting your business, we are committed to safely keeping your operations moving and minimising disruption. Thank you for partnering with us and choosing Hastings Deering as your preferred equipment and solutions provider.

    Currently, I am pleased to confirm that:

    • Our Business Centres continue to be fully operational with increased hygiene and social distancing in place for our employees, visiting customers and suppliers.
    • Our field service technicians continue to operate, complying with the new National COVID-19 protocols issued by the Minerals Council of Australia. Essential Traveller letters for all relevant employees have been issued and information sessions have been undertaken – this includes our Fly in Fly Out (FIFO) and Drive in Drive Out (DIDO) teams and allows travel across borders to support essential services.
    • New machines will continue to be delivered as per normal with minimal disruption at this point in time.
    • Our supply chain remains robust and we are monitoring this daily. We have confidence in our inventory, domestic and international capability to supply your needs. We are monitoring domestic freight and successfully moving freight to alternate modes, where needed, to minimise any potential impact. We ask that you please continue normal purchase patterns.
    • We are continuing to provide business critical training for our customers.
    • Our SOS Laboratory remains open to provide oil sampling services to your business.

    You may contact us via 131 228 or visit hastingsdeering.com.au or come into our Business Centres, where we ask you to please follow social distancing requirements. We would also encourage you to register with our parts store at: parts.cat.com

    For general questions about COVID-19, please refer to our Questions and Answers by clicking on the button below.

    Thank you again for choosing Hastings Deering,

    Coronavirus Questions and Answers >

    Dean Mehmet
    Managing Director & CEO
    Hastings Deering Group

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